Frequently Asked Questions and Policies

  • No refunds. Refunds are subject to discerning approval.

    If you no longer feel in alignment with a product or service email us at contact@shi-townllc.com.

  • There is a 15 minute grace period. Email us at contact@shi-townllc.com to reschedule.

  • Please cancel your session as soon as possible. Refunds are subject to discerning approval.

  • Tracking information is sent with your order.

    If your package is lost, we will do our best to help you recover your items however we are not responsible for lost packages.